Privacy Policy for AquaStyle Bathware
At AquaStyle Bathware, your privacy is of paramount importance to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website, utilise our services, or interact with our online platform. We are committed to complying with all applicable privacy laws and regulations in Australia, including the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
1. Collection of Personal Information
We collect personal information that is reasonably necessary for us to provide our services and conduct our business activities. The types of personal information we may collect include:
- Contact Information: Such as your name, address, email address, and phone number, collected when you make an inquiry, request a quote, place an order, or subscribe to our newsletters.
- Transaction Information: Details regarding purchases you make, including products ordered, payment methods, and delivery instructions. Please note, we do not store full credit card details on our servers; they are processed securely by third-party payment gateways.
- Design Preferences and Project Details: Information related to your custom bathroom design requirements, measurements, and aesthetic preferences you share with us for design services.
- Communications: Records of your interactions with us, including emails, phone calls, and feedback submitted through our site.
- Website Usage Data: Information gathered automatically through cookies and similar technologies, such as your IP address, browser type, operating system, referring URLs, pages viewed, and access times. This helps us understand how visitors use our site and improve their experience.
2. How We Use Your Personal Information
We use your personal information for the following purposes:
- To provide our products and services, including processing orders, managing deliveries, and facilitating custom design services.
- To communicate with you regarding your inquiries, orders, and design projects.
- To improve our products, services, and online platform by understanding user preferences and market trends.
- For marketing and promotional purposes, such as sending you information about new products, promotions, or special offers that may be of interest to you, with your consent.
- To comply with legal obligations, resolve disputes, and enforce our agreements.
- To enhance the security and functionality of our online services.
3. Disclosure of Personal Information
We may disclose your personal information to third parties in the following circumstances:
- Service Providers: To third-party service providers who assist us in operating our business, such as payment processors, shipping companies, IT service providers, and marketing agencies. These providers are obligated to protect your information and use it only for the purposes for which we disclose it to them.
- Legal Requirements: When required by law, such as in response to a subpoena, court order, or other legal process.
- Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
- With Your Consent: We may disclose your information to other third parties with your explicit consent.
We do not sell or rent your personal information to third parties for their marketing purposes.
4. Data Security
We implement reasonable and appropriate technical and organisational security measures to protect your personal information from unauthorised access, use, disclosure, alteration, or destruction. While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure.
5. Accessing and Correcting Your Personal Information
You have the right to request access to the personal information we hold about you and to request correction of any inaccuracies. To do so, please contact us using the details provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and understand user behaviour. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this service may become inaccessible or not function properly.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will post any changes on this page and encourage you to review it periodically. Your continued use of our services after any modifications to this policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
8. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us at:
AquaStyle Bathware
14 King Street, Level 2,
Newtown, New South Wales, 2042
Australia